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FAQ

FAQ
Need more help?
Please write to us below or email our dedicated support team directly at [email protected]
How should I store the chocolates?
For better taste, store your chocolates in a dark place with temperature controlled between 18 and 21 degrees Celsius and humidity between 45% and 55%.
How should I store the macarons and unwrapped chocolate?
Macarons are at their best when they are kept at the bottom of the fridge (+4 C), making sure to leave them in their original packaging. Bring back to room temperature 30 minutes before serving.
Unwrapped chocolate are at their best when they are kept at the bottom of the fridge between (10 - 12 C)
Our chocolates should be consumed within 10 days & our Macaroons within 2 days of purchase.
What allergy information is available?
For better taste, store your chocolates in a dark place with temperature controlled between 18 and 21 degrees Celsius and humidity between 45% and 55%.
Does Patchi chocolate contain GMOS?
For better taste, store your chocolates in a dark place with temperature controlled between 18 and 21 degrees Celsius and humidity between 45% and 55%.
What do you suggest as a dairy free option?
Our Dark chocolate does not include dried cow's milk and contains a minimum of 70% cocoa solids. As our Dark chocolate is processed in the same manufacturing facility as our milk chocolate, there is a crossover with some processing equipment, we therefore cannot label this product as "dairy free". Patchi uses no other animal bi-product is used in the making of our chocolate.