FAQ

If you have any questions, comments, or concerns about your order, please feel free to contact our customer service team by phone on +961 71 801 937 Monday through Saturday from 9:00 am till 5:00 pm (Beirut time) or send us an email at [email protected]

If you have received a promotional code, you can click on “Have a promo code”. Fill in the code in the field then press “Add”.

For faster checkout, we recommend you create an account. 

Our technical support team is on hand to help. 

Our technical support team is on hand to help. If you have experienced an issue with your online order, we ask you to please contact our Customer Care team between 9am and 5pm Monday to Friday on(add number). If you prefer, please reach out to us via email, we advise that you outline the issue you are facing with a detailed response including any relevant screenshots to assist our team in responding to your concern. Please email: [email protected]

We delivery your orders in our Vans, if you wish to check the status of your order please call us on +961 71 801 937.

At Patchi client-satisfaction means a lot to us and we strive to fulfil all orders on to always deliver as promised. In very rare instances though, the item might not be available or a Force Majeure which is out of our control occurs which delays the delivery (and hence we are not liable). If the item is not available, then you will be informed promptly so you can select another item if you so wish.

Quality means a lot to us at Patchi hence we transport all our orders in temperature-controlled vans.

While ordering your Patchi product, you can indicate the date by which you would like your order received. Just fill out the field "Choose a delivery date" on the Shipping form while you checkout your order. If for some reason we cannot guarantee delivery by the requested date, we will write you to let you know of the available options. We try to process orders as soon as we receive them. Larger orders might take 1-2 days to assemble, customize, or wrap based on the product. Once an order is packaged and shipped, we will send an email confirming shipment. We ship packages Monday through Saturday.

Packages are sent from our distribution center during our working days.

We ship our chocolates with our temperature-controlled vans.

Patchi currently ships anywhere in Lebanon, US, UK, Canada and KSA

We assure you that our online payment system is safe and secure. 

You can register your credit card details for faster shopping. 

We do not share your account info with any party.

They are kept in our customer database in order to offer you a better service next time you want to place an order.