Shipping Frequently Asked Questions
- Shipping to an area with temperatures 75-80 degrees? Choose 2 business days shipping
- Shipping to an area with temperatures 81-100 degrees? Choose overnight shipping
- No Saturday or Sunday deliveries
When Will My Order Ship?
While ordering your Patchi product, you can indicate the date by which you would like your order received. Just fill out the field "Receive-By-Date" on the Shipping form while you checkout your order. If for some reason we cannot guarantee delivery by the requested date, we will write you to let you know of the available options.
We try to process orders as soon as we receive them. Larger orders might take 1-2 days to assemble, customize, or wrap based on the product.
Once an order is packaged and shipped, we will send an email confirming shipment with the shipping tracking number. We ship packages Monday through Friday, except on USA national holidays. We use USPS, FedEx, DHL or UPS for shipping carriers, based on destination and shipping method.
How Long Will It Take for Delivery?
Shipping days are counted based on the day the package is shipped. So, if your order needs 3 days to be delivered, it is 3 days after the day package gets picked up by the carrier service from our facilities. Some carriers may deliver Regular Shipping packages on Saturdays. We cannot guarantee Saturday delivery for Regular Shipping.
What Time of The Day to Expect Delivery At?
For Regular Shipping, we cannot guarantee a time of day for delivery of your package. It all depends on when the carrier deems it appropriate to deliver in the area.
For Express and Overnight Shipping, delivery is usually guaranteed by 3pm or by Noon, depending on the area. If you need the package delivered earlier in the morning, please contact our customer support for assistance at 800-998-0605 or by email.
If you need Express or Overnight delivery made on a Saturday, please call our customer service as well at 800-998-0605 to check availability and additional charges due.
Please note that orders cannot be delivered on Sundays.
Where Are Packages Shipped From?
Packages are sent from our distribution center in Freehold NJ, Monday through Friday, except for national holidays.
What Are the Shipping Costs?
Please refer the following information for shipping cost
USA - Excluding Alaska & Hawaii Shipping Rates
$15 is applied for orders less than $69
Free shipping is offered for orders above $69
2nd Day Delivery:
Flat rate of $25 is applied on all orders
Next Day Delivery:
Flat rate of $30 is applied on all orders
Different shipping rates are applied on Alaska & Hawai, please refer to the below table:
How We Ship Our Chocolates
Depending on numerous factors, Patchi ships packages via either FedEx, UPS, DHL or the U.S. Postal Service. There are two factors that determine the shipping charges on orders. First, shipping charges increment as the weight of your order increases. Secondly, the shipping charge formula is scaled based upon the distance between our warehouse location and the destination address. We have set our rates to approximate the rates charged to us by our delivery service providers. We do not ship to PO Box addresses.
Our packaging system combines a reusable, seamless, molded polystyrene cooler chest with a non-toxic refrigerant gel pack. Your chocolates are temperature controlled within the confines of the polystyrene, which itself is encased in an outer cardboard shipper. To further contain temperature escalation, we fill the remaining areas with void fill to minimize the amount of air circulating within the system. In the winter months, we may utilize a less robust system for the cooler states.
We look forward to shipping your next package of our gourmet and fine products. Meanwhile, if you need further assistance, do not hesitate to contact us.
The Patchi Team