FAQ

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{"time":1789984085910,"blocks":[{"id":"vN9HvGeHeY","type":"paragraph","data":{"text":"Patchi chocolate products do not contain GMOS (genetically modified organism). We only carry non-gmo products."}}],"version":"2.31.0-rc.7"}

{"time":1789983940783,"blocks":[{"id":"fOBP9J6X3o","type":"paragraph","data":{"text":"All our chocolate products are made with pure cocoa mass, cocoa butter, soy lecithin, and vanillin."}},{"id":"ZORoMW2-5N","type":"paragraph","data":{"text":"What ingredients are in your milk chocolate?"}},{"id":"7FATBldtk-","type":"paragraph","data":{"text":"Our milk chocolate contains:Cocoa butter, sugar, full cream milk, cocoa mass, skimmed milk, emulsifier (soy lecithin), flavouring (vanillin). Please note that all our milk chocolate contains dried cow milk and42% cocoa solids minimum."}},{"id":"Jm65Xna51u","type":"paragraph","data":{"text":"What ingredients are in your Dark chocolate?"}},{"id":"DxMwcX1YIq","type":"paragraph","data":{"text":"Our dark chocolate contains:Cocoa mass, sugar, cocoa butter, emulsifier (soy lecithin), flavouring (vanillin)"}},{"id":"cYDvaPY9ct","type":"paragraph","data":{"text":"What are the ingredients in your Gianduja Cream?"}},{"id":"ylEYuXhoXb","type":"paragraph","data":{"text":"Hazelnut, sugar, cocoa butter, full cream milk powder, almond, skimmed milk powder, soy lecithin, flavouring (vanillin)."}},{"id":"OKIwHTAvj8","type":"paragraph","data":{"text":"What Nuts & Fruits are present?"}},{"id":"QDLCh350P4","type":"paragraph","data":{"text":"Depending on the chocolate piece variety (on the back of each box you will see an itemised ingredient list for each chocolate variety), fillings of the chocolate pieces may include nuts or traces of nuts (Almonds, Hazelnuts, Pistachios and Peanuts)."}},{"id":"V0VGV061kI","type":"paragraph","data":{"text":"What dried Dried Fruits are present?"}},{"id":"vEBubG4XAD","type":"paragraph","data":{"text":"Strawberry, orange peel, raisins."}},{"id":"BLwI8_4vWH","type":"paragraph","data":{"text":"Do your products use Alcohol?"}},{"id":"9kTnyfUN-x","type":"paragraph","data":{"text":"Our products are classified Halal. We don't use any alcoholic ingredients in our products."}},{"id":"o6hnCYb1p6","type":"paragraph","data":{"text":"Do you have a sugar free range?"}},{"id":"kDsgwFASfe","type":"paragraph","data":{"text":"Yes we do, Maltitol is used as a sweetener for our no-added sugar variety."}},{"id":"-a6V2Jiks4","type":"paragraph","data":{"text":"What are your Jordan Almonds (Dragées) made from?"}},{"id":"SIHYUElBA5","type":"paragraph","data":{"text":"Our Jordan Almonds are made with fresh premium roasted almonds covered with chocolate.  "}}],"version":"2.31.0-rc.7"}

Our Dark chocolate does not include dried cow's milk and contains a minimum of 70% cocoa solids. As our Dark chocolate is processed in the same manufacturing facility as our milk chocolate, there is a crossover with some processing equipment, we therefore cannot label this product as "dairy free". Patchi uses no other animal bi-product is used in the making of our chocolate.

On the back of each product is a detailed nutritional table and outline of ingredients and allergy warnings. The online site lists next to the description of each product the full list of ingredients used. 

For better taste, store your chocolates in a dark place with temperature controlled between 18 and 21 degrees Celsius and humidity between 45% and 55%.

Flavours are at their best when they are kept at the bottom of the fridge (+4 C), making sure to leave them in their original packaging. Bring back to room temperature 30 minutes before serving. Our chocolates should be consumed within 10 days. Our Macaroons within 2 days of purchase.

The allergens that may exist in our products are Milk, Soy Lecithin, Nuts (Hazelnuts, Pistachios, Walnuts, Almonds), Gluten from barley and wheat, Eggs, Sulphur Dioxide, Sulphites, Peanuts and Sesame.

Patchi chocolate products do not contain GMOS (genetically modified organism).

All our chocolate products are made with pure cocoa mass, cocoa butter, soy lecithin, and vanillin.

{"time":1789990223880,"blocks":[{"id":"yL28nvWets","type":"paragraph","data":{"text":"If you have any questions, comments, or concerns about your order, please feel free to contact our customer service team by phone on +961 79 1367307 Monday through Sunday from 10:00 am till 5:00 pm (Amman time) or send us an email at \n\n[email protected]"}}],"version":"2.31.0-rc.7"}

If you have received a promotional code, you can click on “Have a promo code”. Fill in the code in the field then press “Add”.

If you have received a promotional code, you can click on “Have a promo code”. Fill in the code in the field then press “Add”.

We offer you the possibility to add a personal message to your order if you wish. This can be done when selecting items for your order.

For faster checkout, we recommend you create an account. 

For faster checkout, we recommend you create an account. 

Our technical support team is on hand to help. 

If you have any questions, comments, or concerns about your order, please feel free to contact our customer service team by phone on +966126657000 Saturday to Thursday from 10:00 am till 7:00pm or send us an email at [email protected].

At this time, we do not offer same-day shipping.

All orders take from 24 – 48 hours to be delivered.

You can track your order by using the order tracking number you received in your order acknowledgement email. 

At Patchi client-satisfaction means a lot to us and we strive to fulfil all orders on to always deliver as promised. In very rare instances though, the item might not be available or a Force Majeure which is out of our control occurs which delays the delivery (and hence we are not liable). If the item is not available, then you will be informed promptly so you can select another item if you so wish.

Delivery fees start from 20 and free for orders of 200 and above.

Quality means a lot to us at Patchi hence we transport all our orders in temperature-controlled vans.

We assure you that our online payment system is safe and secure. We use Secure Socket Layer (SSL) technology. The information you provide is automatically encrypted and cannot be read while transmitted over the net.

Online payment can be made using Visa and MasterCard. The payment will be debited from your credit card once the order is placed.

You can register your credit card details for faster shopping. We will not have access to your credit cards details (except for the last four digits to help you to recognize which credit card is used). You can always delete your credit card details.

Once your payment procedure is completed, you will receive a payment confirmation email. In the event a payment was rejected, then our team will contact you to help.

We do not share your account info with any party. Patchi believes in confidentiality.

They are kept in our customer database in order to offer you a better service next time you want to place an order. You can edit your details at any time in the ’My Account’ section, or request for them to be deleted entirely by contacting Customer Services: Contact us.

You can contact the customer support and provide them with your order number so they can confirm not to be delivered to you.

At the moment it is not available to shop this themed chocolate from the website and only available by visiting the store.

There are 2 conditions of the OTP confirmation text:

You can choose the nearest spot, or the center of the city and the delivery driver will call you for location confirmation.