Delivery Conditions

Delivery Conditions

While ordering your Patchi product, you can indicate the date by which you would like your order received. Just fill out the field "Receive-By-Date" on the Shipping form while you checkout your order. If for some reason we cannot guarantee delivery by the requested date, we will write you to let you know of the available options.

We try to process orders as soon as we receive them. Larger orders might take 1-2 days to assemble, customize, or wrap based on the product.

Once an order is packaged and shipped, we will send an email confirming shipment with the shipping tracking number. We ship packages throughout the week. We use FedEx or UPS for shipping carriers, based on destination and shipping method.

How Long Will It Take for Delivery?

Shipping days are counted based on the day the package is shipped. So, if your order needs 3 days to be delivered, it is 3 days after the day package gets picked up by the carrier service from our facilities.

What Time of The Day to Expect Delivery At?

For Regular Shipping, we cannot guarantee a time of day for delivery of your package. It all depends on when the carrier deems it appropriate to deliver in the area.

Where Are Packages Shipped From?

Packages are sent from our distribution centre in Ontario.

What Are the Shipping Costs?

Standard & Expedited Shipping rates and fees may vary depending on the delivery address for your order

When will I receive my order?

Standard Delivery: Within Ontario and Quebec: 1 to 2 days, other provinces 3 to 4 days
Expedited Delivery: Within Ontario and Quebec: 1 day, other provinces 1 to 2 days

How We Ship Our Chocolates

Depending on numerous factors, Patchi ships packages via either FedEx or UPS. There are two factors that determine the shipping charges on orders. First, shipping charges increment as the weight of your order increases. Secondly, the shipping charge formula is scaled based upon the distance between our warehouse location and the destination address. We have set our rates to approximate the rates charged to us by our delivery service providers. We do not ship to PO Box addresses.

Our packaging system combines a reusable, seamless, molded polystyrene cooler chest with a non-toxic refrigerant gel pack. Your chocolates are temperature controlled within the confines of the polystyrene, which itself is encased in an outer cardboard shipper. To further contain temperature escalation, we fill the remaining areas with void fill to minimize the amount of air circulating within the system. In the winter months, we may utilize a less robust system for the cooler states.

We look forward to shipping your next package of our gourmet and fine products. Meanwhile, if you need further assistance, do not hesitate to contact us.

The Patchi Team