Our products may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option.
Orders placed Monday to Thursday until 2:00 PM (AEDT) will be dispatched on the next business day. Orders placed on Friday, Saturday or Sunday until 12:30 PM will be delivered on the next business day. All orders are dispatched Monday through to Thursday.
Delivery is dependent on COVID conditions that may affect Australia Post.
We ship from our warehouse in Waterloo 2017, NSW.
Chocolates are sent with food-grade dry ice pack to help maintain its ideal storage environment, especially during the warmer months in Australia (October-March) or upon unseasonably warm days. We will not send our chocolates if the temperatures are excessively high that day.
Products must be sent to a home or business address. We do not deliver to PO Box addresses.
You are solely responsible for nominating a delivery address that is appropriate for the products that you order. For example, for chocolate products, you should nominate an address where the products will be able to remain cool and dry. We accept no liability for any damage that occurs to your products after they have been delivered to your nominated delivery address or if you have left them out or in a warm location.
Due to our chocolate products having no preservatives, we do not accept returns unless required by the Australian Consumer Law or other consumer protection laws.
Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at our discretion.
FREQUENTLY ASKED QUESTIONS
Latest Delivery Update:
Australia Post's Express Post service has stated that delivery delays may be experienced, The COVID-19 pandemic has led to a major surge in parcel deliveries, as well as causing disruptions to their delivery network. For the latest update on Domestic delivery times click here
When will my order be sent to me?
At Patchi Australia (Luxury Chocolate Industries) we strive to process, pack, and ship all online orders in a very prompt manner. All orders leave our warehouse Monday through Thursday.
How will my order by shipped to me?
Patchi Australia (Luxury Chocolate Industries)uses Australia Post Express service for all our deliveries. We currently only deliver to either a home or business address, we do not deliver to PO Boxes or Parcel lockers - as these are more likely to expose the chocolates to high temperatures and humidity.
Do you have an order cut off time?
Yes, for online orders to be dispatched from our warehouse on the same day orders must be made by 12pm (midday) and arrive within 3 - 4 working days. (Excludes weekends and Public holidays). If you place your order after 12pm, your order will ship the next possible business day to be with you with 3-4 working days.
Where Are Packages Shipped From?
All Packages are dispatched from our sorting facility in Waterloo, NSW, Monday through Thursday, except for weekends and Public holidays.
Do you deliver to Public and Private hospitals?
For hospital deliveries please insure the patients details are correct and patient has not been discharged. Please provide name of hospital and patients full name. Some Hospitals due to COVID 19 are not allowing outside deliveries, we advise that you first check with the hospital to confirm your order can be delivered and received by the intended party, before completing your online order.
Do you allow for two or more addresses per order?
Unfortunately, our online store only allows for one address to be entered in the checkout process for any one order. If you are a corporate customer who would like to arrange for a corporate order to be sent out to your clients or staff, then please contact our customer service team on: [email protected]
How much will it cost to have my order express shipped to me:
500g - $12.30
1kg - $16.20
3kg - $19.95
5kg - $26.20
This applies per order in our e-commerce store, you will see in the checkout the total weight of your order, as this is automatically calibrated when adding products to the cart.
How do you manage shipping during summer and high temperatures?
Please be aware that we do not send out any orders when temperatures are exceedingly hot, your Patchi chocolates will be held at our temperature regulated storage facility, and you will be updated on the new shipment day via the email used in your order. During warmer weather in Australia (throughout October-April) we use premium packaging materials and additional food grade gel packs to safeguard your chocolate and ensure that they arrive in premium condition.
If you have experienced an issue with your chocolate order please, we ask you to contact our Customer Care team between 9am and 5pm Monday to Friday on +61293434387.
If you prefer, please reach out to us via email, we advise that you outline the issue you are facing with a detailed response including any relevant photographs to [email protected]
Where do you deliver?
We currently ship orders in Australia
Do you send Patchi chocolates to other countries?
We also ship to the USA, UK, Saudi Arabia and to Lebanon via patchi.com.
Just change the location country via the dropdown menu that relates to your location or you recipients location. To other countries we will start shipping in the near future.