Terms of Sale

Terms Of Sale

BY VISITING THIS WEBSITE, YOU EXPRESSLY AGREE TO THE FOLLOWING TERMS AND CONDITIONS. Buyer expressly agrees that the following terms and conditions shall govern the purchase by Buyer and the sale of any goods or services by Patchi OR any of its divisions, affiliates, parent, or subsidiaries.
Acceptance & Cancellation of Orders. Each order for goods is subject to acceptance in writing by a duly authorized officer of Patchi. Any written acknowledgment of receipt of an order shipment in and of itself constitutes such acceptance. Buyer may cancel orders accepted by Patchi only upon written consent of Patchi In the event of cancellation or other withdrawal of an order, without limiting any other remedy to which Patchi may be entitled a result of such cancellation or other withdrawal, reasonable cancellation or restocking charges and all expenses incurred as well as commitments made by Patchi relating to the order shall be paid by Buyer to Patchi Special orders for items not normally stocked are non-cancelable and non-refundable.

Delivery & Shipment

All prices quoted and goods shipped are F.O.B. – Carrier, Patchi’s facility. Title and risk of loss of all goods shall pass upon Patchi’s reasonable commercial delivery to carrier for shipment to Buyer. Unless otherwise agreed by Patchi in writing, Buyer shall pay all freight, handling, and delivery and insurance charges for shipment of goods. Choice of carrier and shipping method and route shall be at the election of Patchi unless specifically designated by the Buyer and agreed to in writing by Patchi Despite specific selection of preferred carrier(s) by Buyer, Patchi may elect to choose a different carrier for reasons of reliability or access to specific geographic zones or for any other reasonable business grounds. Patchi shall not be liable for delays in delivery or for failure to perform due to causes beyond the reasonable control of the Patchi, which causes shall include without limitation, acts of God, acts or omissions of Buyer or civil or military authorities, fire, strikes, epidemics, quarantine restriction, floods, earthquakes, riot, war, delays in transportation or inability to obtain necessary labor materials or supplies. In the event of any delay, the contractual date of delivery, if any, shall be extended for a period equal to the time lost as a consequence of such delay without penalty to Patchi. Patchi shall be entitled to refuse or delay shipments for failure by Buyer to pay promptly, any payments due Patchi, whether on this or any other contract between Patchi and Buyer. Patchi shall have the right to deliver all goods covered hereby at one time, or make partial deliveries over time, so long as the delivery is made within the timeframe for delivery provided in such order, subject to the prior terms of this paragraph.

Terms & Payment

a) Payment terms are subject to Patchi’s credit approval. Patchi may change Credit Terms or payment terms at any time subject to Patchi’s sole discretion, for any reason. If requested by Patchi, and as applicable, Buyer will deliver to WLM within 45 days after the end of each fiscal quarter a detailed balance sheet and income statement for the Buyer’s prior fiscal year and quarter that will have been prepared in accordance with generally accepted accounting principles (“GAAP”).

b) Unless otherwise specified by Patchi in writing (refer to payment on face of the sales invoice), payment in full of the net amount owing without offset or deduction is due: 15 days from date of invoice for orders sent with Net 15 terms; 30 days from date of invoice for orders sent with Net 30 terms; 45 days from date of invoice for orders sent with Net 45 terms; and 1 day from date of invoice for orders sent with payment in advance, COD or Net Due Terms. If payment is not received within the specified period, a late payment charge of 1.5% per month or the maximum allowed by law, whichever is less, shall be paid by Buyer.

c) All checks and payments accepted by Patchi are subject to collection and Buyer agrees to pay all costs of collection, including reasonable attorney’s fees and costs. Patchi may apply any checks or payments received from Buyer against any obligation of Buyer to Patchi under this or any other agreement, notwithstanding any statement appearing on or referring to such check. Acceptance of partial payment shall not constitute a waiver of Patchi’s right to repayment in full of all amounts owed from Buyer to Patchi.

d) Buyer hereby grants Patchi a security interest in any goods shipped under this agreement, including but not limited to, all accessions to and replacements of such goods and the process thereof to secure the payment of the purchase price for such goods and all other amounts owing under this agreement. Buyer agrees that this agreement may be used by Patchi for facilitation of filing a financing statement in any location deemed necessary or advisable to perfect Patchi’ security interest in the goods and their proceeds, without the necessity to obtain an additional signature on the actual financing statement. Nonetheless Buyer agrees to cooperate fully with Patchi in executing any additional documents, instruments, financing statements or amendments thereof as Patchi may deem necessary or advisable to maintain and continue the security interest created by this agreement.

Inspection & Acceptance of Goods Buyer shall be responsible for conducting any final acceptance tests on goods if necessary, which tests shall be completed promptly and in no event later than immediately after delivery. The goods shall be deemed accepted by Buyer unless Buyer notifies Patchi in writing of Buyer’s rejection of the goods and the reason for such rejection within 30 days after delivery of the goods to the Buyer. Patchi shall elect to credit the account of Buyer or replace, with an additional shipping charge only, to Buyer all goods which at the time of delivery are not in accordance with their manufacturer’s specifications, but only if Buyer provides Patchi timely rejection of the goods and returns such goods to Patchi’ facility within 30 days from date of delivery in original intact packaging and in good condition deemed acceptable to Patchi, in its sole discretion, without their, affixed labels, or any part thereof altered, replaced or removed, and accompanied by a specification in writing of the defects involved. Items returned after 30 days from the date of delivery cannot be returned or refunded. Buyer shall notify Patchi in each instance when Buyer intends to return goods that Buyer believes are not in accordance with their manufacturer’s specifications and Patchi shall be entitled to examine such goods at Seller’s or Buyer’s facilities, at Seller’s option, prior to return. Final inspection and determination whether goods are in accordance with their manufacturer’s specifications shall be made at Patchi’ facility or may be based upon the manufacturer’s actual test report. Other than the foregoing inspection and acceptance provisions, all sales are final and Buyer shall not have the right to cancel goods ordered prior to delivery of such goods without the prior consent of Patchi. Notwithstanding the foregoing, in no event shall Patchi issue or cause to be issued a Return Manufacturer’s Authorization (“RMA”) beyond 90 days from the date of delivery to Buyer of any goods and any RMA’s approved by Patchi shall be subject to the procedures for returns and replacements of goods under the ‘Warranties’ section of this website.

Shipping Damage or Loss

In the event of shipping damage or loss, Buyer must contact Patchi and the shipping company immediately, within 24 hours of receiving such delivery. If the Buyer has insured the merchandise or if the goods were shipping F.O.B. (meaning the Buyer is being billed for the shipping charges directly by the shipping company), then the insurance claim will be the sole responsibility of the Buyer. If Patchi has shipped the merchandise C.I.F., then the Buyer must register a claim with Patchi on the insurance claim form currently found on its Website. Patchi will credit the Buyer for the loss if and only if the insurance company has approved a claim for the loss with Patchi. Patchi will not be responsible for issuing the Buyer a credit memo if the insurance company has denied the claim. Patchi will not be responsible for any consequential or other damages for the loss or damage of merchandise during shipping. The Buyer will still be expected to pay for the shipment on the appropriate due date.

Return of Merchandise

Patchi can accept no merchandise for return without an RMA number. The Buyer will be solely responsible for loss or misplacement of goods returned without an RMA number.

Offset of Amounts Owed to Buyer

If Buyer is owed any monies by Patchi because of goods purchased from Buyer, overpayment to Patchi or because Patchi has credited Buyer for returned goods or discounted a purchase to Buyer, Patchi, at its sole discretion, may apply the owed amount to any other amounts owed by Buyer to Patchi. Any request for cash refunds of credits to Buyer must be sent to Patchi in writing. Any request for refunds of overpayments not made in writing and held by Patchi for more than two years will be deemed forfeited. Patchi may withhold payment of any amounts owed to Buyer if amounts owed by buyer to Patchi are past due.

Credit Memos

Buyer may not apply a credit to any open invoice without issuance of a credit memo to Patchi. Credit memos may be issued at the sole discretion of Patchi for returned merchandise, payment in exchange and other reasons as determined by Patchi.

Patchi' Right to Increase Prices

Unless otherwise specified on a sales order, Patchi reserves the right to increase the selling price of any and all goods by Patchi’ supplier. The selling price quoted shall, upon increase in price by Patchi’s supplier, be increased by a percentage equal to the percentage of increase in Patchi’ cost for goods and Buyer agrees to pay any such increased price in accordance with the terms hereof.


Patchi’ prices do not include any applicable sales, use or other similar taxes. Accordingly, in addition to prices specified by Patchi, Buyer shall also be responsible for payment of any sales, use, excise or similar tax or duties attributable to the sale of goods covered hereby or, in lieu thereof, provide Patchi with tax exemption certificates acceptable to the taxing authorities.

Product Warranty

Any warranty, which may be applicable to products purchased by Buyer pursuant to this agreement, will be listed in the product description on Patchi’s Website. Please refer to the individual product for warranty information. Third party product warranty information is as specified in the third party documentation accompanying the product and, to the extent permitted by local law, Patchi does not warrant a third party product. Other than as may be set forth as a warranty in the product description, Patchi makes no express or implied warranties of any kind relating to any goods or products.


The warranties set forth in this agreement are in lieu of, and Buyer hereby expressly waives all other warranties of any kind, whether express, implied or statutory, including without limitation any other warranties of merchantability or fitness for a particular purpose, and all such other warranties are hereby disclaimed and excluded by Patchi. In no event shall Patchi be liable for any indirect, special, incidental, punitive or consequential damages in connection with or arising out of the sale, or use, of any product whether based on breach of warranty or contract, strict liability, negligence or otherwise, whether or not Patchi shall have been advised as to the possibility or reason for any such potential loss or damage. The sole and exclusive remedy for breach of Patchi’s warranty of the products is stated herein. In all other cases (exclusive of Patchi’s liability stated herein) Patchi’ sole and exclusive liability with respect to any matter arising from or connected with the sale or use, of any products or Patchi’ performance under this agreement, whether based on breach of warranty, contract, strict liability, negligence, or otherwise, shall not exceed the original cost to Buyer of the products sold or provided.

Insurance Patchi’ standard terms are Freight on Board-Carrier, Patchi’ shipping facility. Buyer agrees to insure all shipments. As a standard term, Patchi will insure any package with the carrier, where the carrier offers such insurance, and Patchi shall charge the cost of such insurance to Buyer. The Federal Express insurance rate is 0.5% and the UPS insurance rate is 0.33% of the total value of the shipment. Buyer’s recourse for products lost or damaged in shipping is against the carrier. If such a claim is valid, as deemed in the discretion of the carrier, Patchi agrees to assist Buyer in the processing of such claims with the carrier(s).
If Buyer has its own insurance policy, Buyer must fax the insurance policy to Patchi. Buyer must notify Patchi immediately of any change or expiration in its own insurance policy. If buyer insures its own shipment and the shipment is lost or damaged, Buyer will need to claim the insurance with its insurance provider. In any and all cases, Buyer will still be expected to pay for the shipment on the appropriate due date.

Proprietary Rights

Patchi shall have no liability of any kind with respect to any actual or alleged infringement of any United States or foreign patent, trademark, copyright, deskwork right, trade secret or other intellectual property or proprietary right. Buyer agrees to look solely to the manufacturer or licensor of the products with respect to any claim of infringement. Furthermore Buyer agrees to protect, defend, indemnify, and hold harmless Patchi, it’s parent, affiliated companies, and their respective officers, directors, shareholders, partners, employees and agents, (collectively “Patchi”) from all sums, costs, expenses, and attorney’s fees, which they may incur or be obligated to pay as a result of any and all claims, demands, causes or action, or judgments arising out of, relating to or in connection with, any use, modification, or enhancement of the goods purchased by the Buyer unless such use, modification, or enhancement is approved in writing by the manufacturer or licenser of the goods.


In the event of any default, the Buyer expressly agrees to pay any and all costs incurred by Patchi in collecting any amounts due under this agreement, including but not limited to reasonable attorney’s fees, as well as court fees and costs. The waiver by Patchi of any breach hereof, or default in any payment, shall not be deemed to constitute a waiver of any subsequent breach or default. Patchi shall have all the remedies provided under the Uniform Commercial Code, which shall be cumulative with any other remedies which Patchi may have at law, in equity, under any agreement of any type or otherwise. The exercise or failure to exercise any remedy shall not preclude the exercise of the remedy at another time or of any other remedy at any time. No action regardless of form arising out of or in any way relating to, or in connection with, the goods furnished or services rendered by Patchi may be brought by Buyer more than one (1) year after the cause of action has accrued.

Entire Agreement & Assignment

This agreement sets forth the only terms and conditions and is the entire agreement between the parties with regard to the subject matter hereof and supersedes any and all prior or contemporaneous oral or written negotiations, communications and agreements with respect thereto. No terms or conditions in any order or other writing by Buyer, course of prior dealings between the parties or usage of the trade shall amend, vary, supplement or explain any term used in this agreement. Acceptance or acquiescence in a course of performance rendered under this agreement shall not be relevant to determine the meaning of this agreement even though the accepting or acquiescing party had knowledge of the nature of the performance and opportunity for objection. No subsequent modification of this agreement shall be binding upon Patchi unless reduced to writing and signed by both Patchi and Buyer. No agent, employee, or representative of Patchi has any authority to bind Patchi to any affirmation, representation or warranty covering the materials sold under this agreement. Unless an affirmation, representation or warranty made by an agent, employee, or representative is specifically included within this agreement, it has not formed a part of this agreement and shall not in any way be enforceable against Patchi. Any assignment of this agreement or any rights hereunder, in whole or in part, by Buyer shall be void without the written consent of Patchi.

Non-Applicability of Buyer Terms

Notwithstanding any terms or conditions on Buyer’s order, the terms and conditions of this agreement control all dealings between Buyer and Patchi. Any conflicting statements or terms on Buyer’s purchase orders, invoices, confirmation or other Buyer generated documents (“Buyer Documents”) are negated by this agreement. The performance by Patchi of any contract is expressly made conditional to the Buyer’s agreement to Patchi’ terms and conditions of sale, set forth herein, unless otherwise specifically agreed to in writing by Patchi. In the absence of such agreement, commencement of performance and/or delivery shall be for Buyer’s convenience only and shall not be deemed or construed to be acceptance of Buyer’s terms and conditions, either individually or collectively. If a contract is not earlier formed by mutual agreement in writing, acceptance of any goods or services shall be deemed as acceptance of the terms and conditions stated herein.


This agreement and performance by the parties hereunder shall be governed and construed in accordance with the laws of the State of New York, including the provisions of the New York Uniform Commercial Code but excluding its conflict of law’s provisions. The parties expressly exclude the applicability of the United Nations Convention on International Sale of Goods. Any and all actions or proceedings arising out of, relating to, or in connection with, this agreement, or the goods sold or transactions entered into, or breach thereof, shall be settled by binding arbitration administered by the American Arbitration Association, under its Commercial Arbitration Rules. The number of arbitrators shall be three and the place of arbitration shall be New York City, New York. Judgment on the award rendered by the arbitrators may be entered in any court having jurisdiction thereof.. All agreements, covenants, conditions and provisions contained herein shall apply to and bind the assignees and successors in interest, if any, of Buyer. If any provision or part of this agreement is held to be invalid, illegal, unconscionable or unenforceable, the other provisions and portions hereof shall not be affected. The captions used herein are for the convenience of the parties only and shall not affect its construction or interpretation.