INFORMATION WE COLLECT FROM YOU
When you visit the website or purchase our products on any type of device, including mobile devices, we may collect the following information from you: your name, gender, date of birth, physical address, phone number, e-mail address, geographic location, time zone, debit or credit card details and any other information you provide to us when you interact or place an order with us via our website, and including your IP address, domain name, queries, comments and which of our web pages, and or products you interact with (“Personal Information”)
Our services are not directed to persons under 18 years of age and we do not knowingly collect Personal Information from anyone under 18. If we become aware that a child under 18 has provided us with Personal Information, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Information without your consent, then please contact us.
You can review, correct, update or delete your Personal Information by either logging into your account and making the changes yourself or contacting us directly to do so.
HOW DO WE USE YOUR PERSONAL INFORMATION?
Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing order or product support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalized website experience.
We may also use your Personally Identifiable Information such as your IP address to screen for fraud, potential risk or for security for our product delivery and sales.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymised forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
STORAGE AND SECURITY OF YOUR INFORMATION
We will use all reasonable means to protect the confidentiality of your Personal Information while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Information, across borders for storage and processing in countries other than Australia. If your Personal Information is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Information is compromised, we will promptly notify you in compliance with the applicable law.
SHARING YOUR PERSONAL INFORMATION WITH THIRD PARTIES
We do not and will not sell or deal in Personal Data or any customer information.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Information, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Information to protect the rights, property or safety of luxurychocolateindustries.com.au, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Information, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Information in good faith and where required by any of the above circumstances.
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